Replacements/ExchangesUpdated a year ago

If your order arrived damaged or incorrect, a replacement will be shipped at no additional charge. If a replacement is not desired, a different product of equal or lesser value may be shipped as an exchange.

If your item is received in a damaged condition, please send us a photo of the item and the packing slip and we can get it replaced for you.

If the personalization information on the order does not match on the item(s) you received, we will ship you a replacement at no extra cost.

Please send photos of the incorrect personalization/damaged items.

You may contact our customer support here: https://qualtry-helpdesk.gorgias.help/en-US/contact

or chat with us live from 9:00 am to 4:45 pm, Monday to Friday Mountain time.