Order issues and return policies
If your order arrived damaged or incorrect, a replacement will be shipped at no additional charge. If a replacement is not desired, a different product of equal or lesser value may be shipped as an exchange. If your item is received in a damaged cond
Due to the nature of the personalization business, we do not accept returns. Kindly dispose of the defective order at your convenience once the replacement order arrives. You may contact our customer support here: https://qualtry-helpdesk.gorgias.hel
When we receive an order, the order information is automatically uploaded to the design software and batched for engraving. Because of this, making changes to orders after they have been placed is not possible. You are welcome to utilize the live cha
Please contact our Customer Support department as soon as possible to see if your order can be cancelled. We cannot guarantee that orders can be cancelled before being shipped.Qualtry reserves the right to cancel any order in which a discount or rede
If an item is out of stock, an item of equal or greater value may be substituted if the replacement product is found to be similar. This is done to ensure that the order is fulfilled in the standard time-frame. You may contact our customer support he