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Order Errors / Issues

Possible causes of some order errors and how to prevent them.

Quantity Error

Scenario: "I purchased a deal good for two Personalized Tea Towels, but I only received one.". Possible Cause: You only have one towel at check out when you completed your order. If you are using a discount / voucher Code, please make sure the quanti

Size Error

Scenario: "I received the wrong size, this is too big / small". The sizes of the items we sell are already indicated in the product page. If you received an item that is far off than the size that is indicated, please send us a photo of the said item